Faq About Fraser Street Medical Clinic

Please review the facts about Fraser Street Medical clinic located on Fraser street in Greater Vancouver
Fraser Street Medical walk in Appointments

Fraser Street Medical walk in Appointments

We are your family practice. We only have walk in appointments BY AVAILABILITY for OUR PATIENTS. Ask the receptionist for a 5 min Fit in Appointments for a Urgent Same Day Fit-ins.

As a Patient in Fraser Street Medical

As a Patient in Fraser Street Medical

Be Proactive, Be Engaged as a FSM Patient!

For each appointment, please bring all the medications/drugs and health supplements.
Notify your doctor of any change in your medical condition or medications or failure to improve after a suggested treatment.
When you call, please let the receptionist know the reason for your visit to help us plan. If you require any FORMS or PAPERWORKdone, please tell the receptionist and physician right away.
If you require English translation, please bring a family member or have them available via cellular phone during your appointment time for us to call.
Please respond to recall requests and invitations to spend more time with your doctor and our team.

Do I have to make an appointment or can I just walk in to visit a Doctor

Do I have to make an appointment or can I just walk in to visit a Doctor

We try to accommodate all patients who have an urgent issue. We have appointments that you can book in advance, but we also save same-day appointments available for when your medical issue is of a more urgent nature.

Fraser Street Medical has walk in appointments only for our own registered patients. In addition to our regular hours M-F from 8:15 AM-4:30 PM, we are now open extended hours Monday to Thursday 8:15 AM to 8:00 PM and Saturday from 8:00 AM until 4:30 PM to help with same day urgent visits for our patients.

We try our best to accommodate walk in patients, and will try to fit you in with your own doctor, depending on availability. However, wait times can fluctuate depending on how busy we are. That being said our staff can usually give you a general idea of how long the wait may be.

What If I need help over the Phone

What If I need help over the Phone

Doctors typically will not do phone consultations for normal results. Health Insurance BC does provide a 24 hour Nurses Hotline available to BC residents. The number is 811 or 1-866-215-4700. You can also access health information and check your symptoms online at healthlinkbc.ca.
If you have an urgent health issue, its best to come in for a full assessment and review in person with your doctors or any of our physician team members any time during our extended Monday to Thursday 8:15 AM to 8:00 PM and Saturday from 8:00 AM until 4:30 PM. We are open 8:15 AM to 5:00 PM on Friday.

How can I get into see a specialist

How can I get into see a specialist

Your family physician should assess and discuss with you first any health issues. If appropriate, he/she will refer you on to a specialist if you require further care depending on the specialists availability.

Fraser Street Medical E - Booking System

Fraser Street Medical E - Booking System

For easier and faster access FSM has implemented an e-booking system. Patients can book their appointment electronically. We are offering easier access to booking through email booking and upcoming online scheduling.

Can I get my results over the phone?

Can I get my results over the phone?

We do not give out results over the phone. However, if there is anything to discuss, your family doctor or our nurse may try to call you. Please make sure we have your cellular number or we cannot contact you. Should a result come and the doctor needs to discuss with you, we will call you and make an appointment.

The receptionists are not permitted to give out results.

The province of BC along with Excelleris have launched a website that allows BC patients secure access to their lab results. Please go to www.myehealth.ca for more information and how to sign up.

Fraser Street Medical Parking

Fraser Street Medical Parking

Free parking can be found in front of the clinic and side streets or in the FREE public parking lot half a block west of Fraser Street between 43rd and 45th.

Fraser Street Medical Family doctors and our team will:

Fraser Street Medical Family doctors and our team will:

Provide you with the best care that we can
Coordinate any specialty care that you need
Offer you timely access to care to the best of our ability
Maintain an ongoing record of your health
Keep you up-to-date on any changes to the services offered at our office
Communicate with you honestly and openly to address your health care needs.

Fraser Street Medical as a group Practice

Fraser Street Medical as a group Practice

We are a group practice and all our FSM physicians are here to help your family doctor take care of you. Feel free to book with other doctors if your doctor is unavailable as building your medical record at FSM improves your care.

Fraser Street Medicals Chronic Disease Management Program

Fraser Street Medicals Chronic Disease Management Program

We specialize in chronic disease management. If you have any chronic disease and are taking more than 5 medications you can have a special visit with FSM’s CDM team. Please ask your family doctor if you qualify for our enhanced care through our Chronic Disease Management Program with our team of clinical pharmacists, nurses, residents and our special chronic disease programs.

I’m Canadian but do not have provincial coverage. Do I have to pay?

I’m Canadian but do not have provincial coverage. Do I have to pay?

Yes. There will be a consultation fee of $50 billed to Canadian citizens who do not have any provincial health plan. You must also be aware that you will also have to pay for any tests ordered by the doctor.

What isn’t covered by MSP?

What isn’t covered by MSP?

Cosmetic procedures, such as some mole removals, certain liquid nitrogen treatments and most forms such as insurance forms, back to work or sick notes are not covered. Driver’s medicals, school, camp and some other physicals are also not covered by the medical services plan as per their rules about what is deemed medically necessary. Please notify us when booking and when you check if you are unsure about any procedure or paperwork you need filled out.

Why does it seem that I can never get through on your phone lines?

Why does it seem that I can never get through on your phone lines?

We are trying to deal with all the urgent medical issues of all our patients and requests for same day visits. Although we have 7 physicians and a large health care team, we do our best to pick up all calls.

We are continually trying to educate our patients about appropriate phone calls, utilizing self service online e-booking, and accessing same day visits for urgent issues.

In addition to our regular hours M-F from 8:15 AM-4:30 PM, we are now open extended hours Monday to Thursday 8:15 AM to 8:00 PM and Saturday from 8:00 AM until 4:30 PM.

If we have patients in front of us we will ask if we can put you on hold. If you go through to voicemail, please leave a message. If you are on hold for longer than 3 minutes, perhaps hang up and call again.

Sometimes there is only one MOA in the office and we can get pulled away from the front desk by one of the doctors.

 I’m new to BC (British Columbia). How do I apply for the Provincial Coverage?

I’m new to BC (British Columbia). How do I apply for the Provincial Coverage?

You can apply for BC Medical after arriving from another province after a 3 month waiting period. If you need to see a doctor within that period, you should still be covered under your previous provinces plan.

Please call 811 or visit www.health.gov.bc.ca/msp ( website) for more information on how to apply for Health Insurance in BC.

I’m not from BC. Do I have to pay?

I’m not from BC. Do I have to pay?

We typically charge you and provide you with a bill where you can apply for reimbursement from your provincial health plan. Please keep in mind that some things such as pap smears and other optional preventative visits may not be covered by your provincial plan.

I’m not from Canada. Do I have to pay?

I’m not from Canada. Do I have to pay?

Yes, there are fees to see the doctor if you are not from Canada. The initial consultation fee is $100. Should you need x-rays or lab work or any other testing, there will be fees billed to you through the lab or x-ray facility. There may also be further fees involved should you need another visit and care after the initial consult. The receptionists are very good at giving you an idea of what you may have to pay for, but they can’t give you the final number until after you see the doctor.